Accessibility Statement

ineo Pharma GmbH strives to make its online store accessible in accordance with the Accessibility Enhancement Act (BFSG) and the associated Accessibility Enhancement Act Ordinance (BFSGV). This accessibility statement applies to the online store accessible at www.gluteostop.com.

Current Accessibility Requirements

Accessibility is based on the requirements of the BFSG and the BFSGV. These are modeled after the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) Version 2.1 at Conformity Level AA. The key requirements include, in particular:

  • Perceptibility: Content is presented in a way that allows it to be perceived through more than one sensory channel (e.g., text alternatives for images, sufficient color contrast).
  • Usability: All functions can be accessed and operated via the keyboard; navigation and the ordering process are structured in a clear and logical manner.
  • Clarity: Texts and user interface elements are clearly formulated using easy-to-understand language.
  • Accessibility: The content is compatible with assistive technologies such as screen readers.

General Description of the Service

Through our online store, customers can select products, add them to their shopping cart, and place a binding order. The ordering process includes selecting the items, entering shipping and billing information, choosing a shipping and payment method, and completing the order. Information about products, prices, shipping, and payment is available in text form and can be read by assistive technologies and converted into alternative formats (e.g., speech output or enlarged display).

Status of Compliance with Requirements

We are constantly working to ensure and improve the accessibility of our online store. Some content or features may not yet be fully accessible. As soon as we become aware of any accessibility issues, we will make every effort to resolve them promptly.

[Optional – List any known content here that is not yet accessible, e.g., “ Some PDF documents are not currently fully accessible” or “Certain embedded third-party content may not meet all requirements.” If there is no such content, remove this paragraph.]

Report Barriers – Feedback and Contact

Have you encountered any accessibility issues while using our online store, or do you need information in an accessible format? If so, please feel free to contact us. We take your feedback seriously and are here to help:

  • ineo Pharma GmbH
  • Formerweg 9, 47877 Willich, Germany
  • Email: info@gluteostop.com
  • Phone: +49 2154 8826 283

Enforcement Proceedings / Competent Market Surveillance Authority

If you are not satisfied with our response to your report, you may contact the relevant market surveillance authority. For the accessibility of products and services, this authority is the same nationwide:

State Market Surveillance Agency for the Accessibility of Products and Services (MLBF)
Ernst-Kamieth-Straße 2
06112 Halle (Saale)
Email: post@mlbf.sachsen-anhalt.de
Website: www.marktueberwachungsstelle.de

Date of this statement: August 1, 2026